FREQUENTLY ASKED QUESTIONS
SHIPPING AND TRACKING
How long does it take to receive my orders?
How long does it take to receive my orders?
We process all orders from Monday to Friday with care within 1–3 business days. Once dispatched, delivery within the UK typically takes 5–10 business days.
A tracking link will be provided as soon as your order begins its journey.
Do you ship to the United Kingdom?
Yes, we proudly deliver throughout the United Kingdom.
Can I track my order?
Yes, once your order has been dispatched, we will provide you with a tracking number so you can follow the progress of your delivery. You can also check your order on our tracking page!
RETURNS AND EXCHANGES
Read more about our exchange and return policy.
What are the return rules?
You have the right to return your order within 14 days after delivery.
In standard cases, return shipping is at your own expense.
In the event of a damaged or faulty item, Ashford Row will cover the return costs.
How does return work?
You can send us an email at info@ashfordrow.com or via the contact form. Our support team will then guide you through the returns process.
When will I get my money back?
Once your return has been received and reviewed, the refund process will begin.
Please allow 3–5 business days for the amount to appear in your account, depending on your payment provider.
PAYMENTS & SECURITY
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay.
You can choose your preferred method at checkout — all payments are processed securely.
Is it safe to pay on your website?
Yes, we use SSL encryption to ensure all your payment details are secure.
We work with trusted providers to guarantee safe and smooth transactions.
Do you accept international cards?
Yes, we accept most international credit and debit cards as long as they’re supported by Visa, Mastercard or American Express.
DO YOU HAVE ANY QUESTIONS?
FREQUENTLY ASKED QUESTIONS
Do you deliver in the United Kingdom?
Yes, we proudly deliver throughout the United Kingdom.
How long does it take before I receive my order?
We process all orders with care within 1–3 business days. Once dispatched, delivery within the UK typically takes 5–10 business days.
A tracking link will be provided as soon as your order begins its journey.
Do you have any questions left?
You can contact us through our contact page! We will be happy to assist you.