Shipping Policy

Ashford Row Shipping Policy

Our goal is to provide a smooth and transparent shipping experience for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Coverage

  • Regions: We currently ship within the United Kingdom.

  • Future Expansion: Shipping to additional countries is under consideration.

Shipping Fees

  • Within the UK: Free shipping on all orders.

  • No Hidden Charges: All costs are clearly displayed at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1–3 business days, Monday to Friday.

  • Cut-off Time: Orders placed before 10:00 PM (UK time) will be processed the same day. Orders placed after this time will be processed the next business day.

  • Weekend Orders: Orders placed over the weekend will be processed on the next working day.

Delivery Time

  • Estimated Delivery: 5–10 business days.

  • Delivery Days: Monday to Friday.

  • Note: Delivery times are estimates and may vary due to external factors such as weather conditions or courier delays.

Shipping Process

  • Reliable Couriers: We ship via DHL and FedEx.

  • Insured Shipments: All packages are insured. Please contact our customer support in case of loss or damage during transit.

  • Eco-Friendly Packaging: We aim to use sustainable packaging materials to reduce our environmental impact.

Tracking Instructions

  • Tracking Info: After purchase, you will receive an email with tracking details, including the courier name and tracking number.

  • Track Your Order: You can track your order on our website by entering your tracking number in our tracking portal.

  • Questions? Our support team is happy to assist you with any tracking inquiries.

Missing Items Procedure

  • Report Missing Items: Please contact our customer support within 7 days of receiving your package via info@ashfordrow.com

  • Resolution: We will resolve the issue as quickly as possible by sending a replacement or issuing a refund.

Return Policy

  • Returns Accepted: Within 14 days of receiving your order.

  • Return Conditions: Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is faulty or not as described. In that case, Ashford Row will cover the return shipping fees.

  • Refunds: Processed within 3-5 days after receiving the return and issued to the original payment method.

Restocking Fees

  • No Restocking Fees: Ashford Row does not charge restocking fees for returns.

Return Shipping Costs

  • For Faulty Items: No cost to the customer. This applies when the item is incorrect, damaged in transit, or otherwise defective.

  • For Customer Remorse: The actual return shipping costs will be charged to the customer. This applies if the wrong item was purchased, the item doesn’t fit, or the customer no longer wants it.

Company Information:

Address: Manegelaan 57, 2131XA, Hoofddorp, The Netherlands
Email: info@ashfordrow.com
Contact us on this page: Click here
Company number: 87040433
Customer service:  Monday to Friday between 9:00 AM to 5:00 PM.
Company name: van Iersel E-commerce
Phone Number: +44 20 80400540