Privacy Policy

PRIVACY POLICY

Last updated: March 27, 2025

Ashford Row ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Ashford Row.

This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service") alongside our application, Ashford Row. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms and Conditions.

Definitions and Key Terms

  • Cookie: A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, perform analytics, and remember information such as your language preference or login credentials.

  • Company: Refers to van Iersel E-commerce, Manegelaan 57, The Netherlands, responsible for your information under this Privacy Policy.

  • Country: The Netherlands, where Ashford Row or its owners/founders are based.

  • Customer: A company, organization, or person that registers to use the Ashford Row Service.

  • Device: Any internet-connected device such as a phone, tablet, computer, or other device that can access the website.

  • IP Address: A unique address that identifies a device on the internet or a local network.

  • Personnel: Individuals employed by or contracted to Ashford Row to perform services.

  • Personal Data: Any information that directly, indirectly, or in connection with other information allows the identification of a natural person.

  • Service: Refers to the services provided by Ashford Row as described in the relative terms and on this website.

  • Third-Party Service: Advertisers, contest sponsors, marketing and promotional partners, and others who provide our content or whose services may interest you.

  • Website: Refers to Ashford Row's website, accessible via https://www.ashfordrow.com/

  • You: A person or entity that is registered with Ashford Row to use the Services.

Information We Collect

We collect information from you when you:

  • Visit our website

  • Register on the site

  • Place an order

  • Subscribe to our newsletter

  • Respond to a survey

  • Fill out a form

This may include:

  • Name / Username

  • Phone number

  • Email address

  • Mailing address

  • Billing address

  • Order details

How We Use the Information

We use the information collected in the following ways:

  • To personalize your experience

  • To improve our website

  • To improve customer service

  • To process transactions

  • To administer contests, promotions, or surveys

  • To send periodic emails regarding your order or other products/services

We also use your email address to:

  • Send promotional emails (if opted-in)

  • Provide order updates and transactional communication

  • Offer targeted advertising on third-party platforms (e.g., Facebook Custom Audiences)

You may unsubscribe at any time via the unsubscribe link in any email.

Use of Third-Party and End-User Data

Ashford Row collects data from end users only as needed to deliver the services. End users may voluntarily provide information via social media platforms or contact forms.

We may also receive data from fraud detection services, ad networks, and publicly accessible platforms. The extent of this data depends on your settings with those third-party services.

Sharing Information

We may share information with:

  • Advertisers and marketing partners

  • Service providers (e.g., web hosting, email, payment processing, fulfillment)

  • Affiliates and business partners

  • Legal authorities, if required by law

  • Successors in the event of a merger, acquisition, or asset sale

These third parties are contractually bound to use data only as necessary to perform their services.

Data Retention

We retain your data as long as necessary to:

  • Fulfill orders and deliver services

  • Maintain business records for legal compliance

  • Resolve disputes

When no longer needed, your data is securely deleted or anonymized.

Data Security

We employ reasonable security practices, including:

  • SSL encryption for sensitive data

  • Limited access to personal data

  • Secure server infrastructure

No system is 100% secure. We cannot guarantee absolute data protection, but we take all appropriate steps to safeguard your data.

Cross-Border Data Transfers

Your information may be transferred and stored outside your country of residence, including to the Netherlands and other jurisdictions that may not offer the same level of data protection.

By using our services, you consent to this cross-border data transfer.

Your Rights and Access

You may:

  • Request to view, update, or delete your personal data

  • Modify your communication preferences

  • Delete your account (subject to legal limitations)

To make such a request, please contact us at info@ashfordrow.com 

We may verify your identity before acting on your request.

Children’s Privacy

We do not knowingly collect information from children under 13. If we become aware that we have collected such data, we will delete it. Children should use the website only with parental or guardian involvement.

Employee and Applicant Data

For staff or job applicants, Ashford Row collects data for HR-related purposes such as payroll, recruitment, and legal compliance. Employees may request access to their data via HR channels.

Business Transfers

In the event of a merger, sale, bankruptcy, or asset transfer, user information may be transferred to a successor entity, subject to this policy.

Affiliates

We may share information with our corporate affiliates under the same privacy obligations. "Affiliate" means any entity that controls, is controlled by, or under common control with Ashford Row.

Legal Basis

This Privacy Policy is governed by the laws of the Netherlands, without regard to conflicts of laws. Disputes shall be resolved in courts located in the Netherlands, unless local consumer laws specify otherwise.

Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Site analytics and performance

  • Saving preferences and session data

  • Advertising personalization

You can control cookies through browser settings, but disabling them may affect site functionality.

Blocking and Disabling Cookies

You may disable cookies in your browser, but some site features may no longer work. Deleting cookies does not always remove them unless done manually through your browser.

Advertising Cookies

We may use advertising cookies for:

  • Delivering interest-based ads

  • Limiting ad repetition

  • Measuring ad effectiveness

These cookies do not store personal identifiers.

External Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of such websites. This Privacy Policy applies only to our Services.

Changes to This Policy

We may update this Privacy Policy to reflect service changes or legal requirements. Significant changes will be communicated via the website or email.

Your Consent

By using our website, registering an account, or making a purchase, you agree to this Privacy Policy.

Feel free to contact us if you have any questions about our Privacy Policy:

Company Information:

Address: Manegelaan 57, 2131XA, Hoofddorp, The Netherlands
Email: info@ashfordrow.com
Contact us on this page: Click here
Company number: 87040433
Customer service:  Monday to Friday between 9:00 AM to 5:00 PM.
Company name: van Iersel E-commerce
Phone Number: +44 20 80400540