Returns & Refund Policy

Last updated: June 27, 2026

We want you to love what you ordered from Ashford Row. If something isn't right, here's how returns and refunds work.

Return Window

You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, unworn, and in their original condition with all tags attached.

Non-Returnable Items

The following items cannot be returned:

• Items marked as Final Sale
• Gift cards
• Items returned without proof of purchase

How to Start a Return

To request a return, email us at Support@ashfordrow.com with your order number and the reason for your return. We'll respond with instructions on how to send your item back to us.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at Support@ashfordrow.com with your order number and a photo of the issue. We will arrange a replacement or refund at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Return Shipping

Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs.

Exchanges

If you'd like to exchange an item for a different size or color, the fastest way is to return the original item and place a new order for the item you want.

Contact Us

If you have any questions about our returns and refund process, reach out to us at Support@ashfordrow.com.